Hi, I'm James — founder of 1st Response
I started 1st Response Home Improvements over a decade ago with a simple goal: provide homeowners across Surrey with a reliable, high-quality exterior cleaning and roofing service they could actually trust.
After years working in the trade, I saw too many customers let down by contractors who didn't show up, cut corners, or charged hidden extras at the end of a job. I built 1st Response to be the antidote to that — honest pricing, consistent quality, and a friendly service from start to finish.
Today we're proud to be Checkatrade verified and MyBuilder approved, with hundreds of five-star reviews from satisfied customers across West Molesey, Esher, Kingston, Walton, and beyond.
Honesty first
Fixed prices, no hidden costs, and straight answers — always.
We show up
On time, every time. We know how frustrating it is to wait around.
Right method, every time
Soft wash or pressure wash — we choose what's best for your surface.
Proper job
We don't rush. Every job gets the same attention whether it's a patio or a full roof.